Position

Client Service Manager


Minimum Salary

from 2000 EUR gross/month


Location

Slovakia / Bratislava / HB Reavis


Purpose of the role

You will support our vision to bring remarkable experience to people’s lives by managing the excellent services provided in our office buildings. As a Service Project manager your role is to research and develop services that will help our clients’ employees to better balance their work and personal life. You always focus on customer experience either we provide the services through our own teams or we hire the external providers. You implement and continuously improve miscellaneous services provided within our office buildings.
Outcomes of your work will improve the wellbeing and support the business operations of building users and tenants.


Responsibilities

Translate client needs into events and services programming.

Create, implement and actively manage annual operational budget plans. Provide input to Site PM on Events and Services start up and operations budget. Evaluate and analyze service KPIs reports.

Create and maintain an inspiring and motivating environment for the local services team. Manage recruitment, focus on building talent pipeline and help with training and talent management.

Closely cooperate with local PM and FM on client offering, relationships and events. Leverage the on-site supporting functions (leasing, marketing, legal, accounting etc.) to deliver the best possible client experience, and to ensure local compliance on all levels.

Be innovative and open to new solutions according to new service trends and sustainable planet positive solutions.

Ensure proper level and quality of client communication.


Requirements

Experience

  • Minimum of 2 years experience in managerial role, preferably in service sector
  • Customer facing experience
  • Experience in service contract negotiations with suppliers and contractors

Education

  • Higher professional education or University degree in management

Languages

  • Fluent English and Slovak language.

Other Relevant Skills

  • Ability to work in a self-directed environment to resolve problems and to complete complex tasks within deadlines and financial constraints.
  • Ability to coach. develop and mediate within the function. to share knowledge and learn and collaborate with others.
  • Demonstrable experience managing budgets
  • Advanced MS Office proficiency

Benefits

Life and Accident Insurance

Caffeteria system

5 sick days

Parking

Open and friendly work environment

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