Client Service Manager
Poland / Warsaw / HB Reavis
You will support our vision to bring remarkable experience to people’s lives by managing the excellent services provided in our office buildings. As a Service Project manager your role is to research and develop services that will help our clients’ employees to better balance their work and personal life. You always focus on customer experience either we provide the services through our own teams or we hire the external providers. You implement and continuously improve miscellaneous services provided within our office buildings.
Outcomes of your work will improve the wellbeing and support the business operations of building users and tenants.
Client experience - Translate client needs into events and services programming. Deliver unique welcome experience and ensure top level events and service standards and execution across all zone buildings.
Process & standards implementation - Implement standards and processes in accordance with the More Services MiniRex (Minimum remarkable experience). Work on continuous improvements and document the processes and procedures.
Financial management - Create, implement and actively manage annual OPEX and CAPEX operational budget plans. Provide input to Site PM on Events and Services start up and operations budget. Evaluate and analyze service KPIs reports.
Leadership - Create and maintain an inspiring and motivating environment for the local services team. Manage recruitment, focus on building talent pipeline and help with training and talent management.
Collaboration - Closely cooperate with local PM and FM on client offering, relationships and events; services execution. Leverage the on-site supporting functions (leasing, marketing, legal, accounting etc.) to deliver the best possible client experience, and to ensure local compliance on all levels.
Innovative and entrepreneurial mindset - Be innovative and open to new solutions according to new service trends and sustainable planet positive solutions. Constantly reinvent service offering for new services create value proposition and business case.
Marketing and communication - Ensure proper level and quality of client communication.