Position

Procurement Support Specialist


Minimum Salary

min. 1300 Eur (depending on experience)


Location

Slovakia / Bratislava / HB Reavis


Purpose of the role

Provides first level technical and process support to Procure to Pay systems, troubleshoots, analyzes, replicates and diagnoses issues in line with System Handbooks and Internal Rules.


Responsibilities

• Provides first level support to end-users in line with System Handbook and Internal Rules
• Understands end-user needs, expectations and assist them using System Applications and draft new user cases as new potential requirements
• Tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution
• Escalates Tickets which need further investigation by 2nd (Module Owners)
• Conducts training to the databases users about the latest upgrades, changes and resolves any errors caused by the new system implementation.
• Updates training materials, standard operation procedures and manuals for internal and external software products


Requirements

Experience

  • • 2-3 years of experience on similar role (international environment, or corporation)
    • Poses knowledge of support mechanisms and administration
    • High level of integrity with can do attitude and positive thinking (always ready to smile and support)
    • Great service minded attitude
    • Fluent in English (any other language is advantage)
    • Excellent problem-solving and analytical skills with ability bring creative and innovative solution to challenges

Online Application Form

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