New research: Community and Where We Work

A study into loneliness and belonging in the places where we work

In London, employees are more likely to experience workplace loneliness than in any other part of the UK. And it’s not just a personal issue; it impacts job satisfaction, productivity, and even business performance.

In partnership with Future Places Studio, to better understand this growing challenge and its effect on the modern workplace, we surveyed 120 London-based professionals to explore:

• How hybrid and remote work models impact feelings of connection and belonging.
• The role of office design and culture in fostering workplace community.
• What businesses can do to combat loneliness and create a more connected workforce.

Still here? Let’s explore some of our key findings.

Remote Work Can Feel Isolating

While hybrid work offers flexibility, it also removes many of the informal interactions that help us feel connected. Even those who live with family or housemates report feeling alone when working remotely. 

• 98% of respondents work from home when working remotely rather than in co-working spaces.
• 35% say they sometimes or often feel lonely when working from home.
• Younger employees (aged 25–34) are particularly affected, with 46% reporting feelings of loneliness.

The Office Still Matters for Community

The office isn’t just a place for work—it’s a space for social connection. While remote work can create feelings of isolation, the office itself isn’t always designed to foster a sense of belonging. 

• 70% of employees hot-desk, reducing opportunities to build strong work relationships.
• 28% feel lonely even when in the office, highlighting the need for better-designed communal spaces.
• A stronger workplace community leads to higher performance, reduced stress, and greater employee loyalty.

Designing for Connection

Businesses need to rethink the role of the office—not just as a place to work, but as a space for social interaction and belonging. 

• Flexible spaces that allow for collaboration, quiet work, and social time can help employees feel more connected.
• Inclusivity matters—workplaces that consider neurodivergent employees and different working styles create better environments for everyone.
• Proactive management and culture play a key role in fostering a sense of community. Leaders who engage with employees, encourage social interaction, and support well-being see higher retention and job satisfaction.
  

A More Connected Future

The challenge of workplace loneliness isn’t going away. But by designing offices that prioritise connection and fostering a culture of belonging, businesses can create workplaces where employees truly thrive.

Discover the full findings and our recommendations for creating a workplace that combats loneliness and builds a strong sense of community.