Technical Support Specialist
We are seeking a Technical Support Specialist to ensure the operational stability and seamless integration of our IT systems. In this role, you will be responsible for resolving complex technical issues, managing smart building integrations, and overseeing the functional development of our proprietary mobile application, More. This position plays a critical role in supporting our international operations and requires a balance of technical expertise and strong communication skills.
What might appear on your to-do list?
- Troubleshooting and resolving integration issues related to VMS, parking, and access control systems. Providing support both remotely and in person, collaborating with colleagues to diagnose and solve problems efficiently.
- Performing the installation and configuration of hardware and software, ensuring all systems meet organizational standards.
- Maintaining and administrating the Access, Parking, and VMS modules of the More mobile app. Responsibility for the functional design of new integrations and coordinating implementation projects.
- Providing 2nd-level support for mobile app users and access control systems across all HB Reavis international markets.
- Developing and maintaining technical documentation and support procedures. Acting as a guide for colleagues, helping them navigate and resolve technical issues.
- Responsibility for building and delivering monthly access and parking usage reports.
Do you meet these criteria? You're already a strong candidate!
- University degree in Information Technology or a related technical field.
- 2-3 years of experiences in similar field.
- Microsoft Office – intermediate
- Microsoft Excel – advanced
- Networking LAN/WAN – basic
- Experiences with Access control, CCTV or Visitor systems are advantage
- Experiences with API integrations
- Proven experience and technical knowledge within the IT Security domain.
- Advanced proficiency in English is essential for daily communication within our international environment.
- Strong analytical thinking, a proactive approach to problem-solving, and the ability to manage technical projects from design to execution.
What you can expect from us
- 5 sick days / year
- Time for personal matters
- Parking
- Annual credit to use in HB Reavis Benefit Cafeteria
- Life and accident insurance
- Meal vouchers fully covered by the company
- A friendly, team-oriented working atmosphere
- Flexible working time