Client Services Manager
As the Client Services Manager, you will be responsible for creating and leading the yearly service strategy for the buildings and projects within your assigned portfolio. You will set clear objectives that align with the overall property plan and take charge of preparing and presenting the annual budget. A key part of your role involves representing the Morea application during presentations and other activities to keep tenants and building users engaged. Additionally, you will conduct research and use client feedback to constantly improve our services and ensure a high-quality experience for everyone in our buildings.
What might appear on your to-do list?
- Translating client needs into events and services programming.
- Delivering unique welcome experience and ensure top level events and service standards and execution across all zone buildings, in all our assets in the country.
- Implementing standards and processes in accordance with the More Services MiniRex (Minimum remarkable experience).
- Working on continuous improvements and documents the processes and procedures.
- Creating, implementing and actively managing annual OPEX and CAPEX operational budget plans. Providing input to Site PM on Events and Services start up and operations budget. Evaluating and analyzing service KPIs reports
- Creating and maintaining an inspirative and motivating environment for the local services team. Managing recruitment, focusing on building talent pipeline and helping with training and talent management.
- Leveraging the on-site supporting functions (leasing, marketing, legal, accounting etc) to deliver the best possible client experience.
- Constantly reinventing service offer, for new services creating value proposition and business case.
- Ensuring high level quality of client communication.
Do you meet these criteria? You're already a strong candidate!
- 2-4 years of experiences preferably in service sector.
- Strong interpersonal, presentation, communication skills (also in English) analytical, problem-solving, and organizational skills.
- Strong decision-making skills with the ability to influence and act independently.
- Ability to work in a self-directed environment to resolve problems and to complete complex tasks within deadlines and financial constraints while understanding business environment.
- Leadership and ability to coach, develop and mediate within the function, to share knowledge and learn and collaborate with others.
- Customer facing experience
- Experience with managing budgets
What you can expect from us
- 5 sick days / year
- Time for personal matters
- Parking
- Annual credit to use in HB Reavis Benefit Cafeteria
- Life and accident insurance
- Meal vouchers fully covered by the company
- A friendly, team-oriented working atmosphere
- Flexible working time