Community Space Coordinator
Starts from £ 30 000 gross / annually
United Kingdom / London
About Us
HubHub workspaces are designed to give ambitious businesses the perfect place to work and thrive alongside each other. Dedicated to making every moment together time well-spent, we start with space and dedicated member care to enhance productivity. We go further by inspiring collaboration, well-being, and community.
We put people at the heart of everything we do. Our human scale means we create a genuine connection with all our members because the better we get to know each other, the better our service becomes.
At HubHub, we are committed to the professional growth of our employees. As a Member Experience Executive, you will have the opportunity to develop your skills, take on new challenges, and advance within our company.
About this Role
As a Coworking Space Coordinator at HubHub, you will be at the forefront of delivering an outstanding and hospitable experience for our members. You will proactively engage with our community, addressing their inquiries and requests with attentiveness and care. By fostering strong relationships and understanding the unique needs of each member, you will contribute to a welcoming and productive atmosphere. Your commitment to professionalism and responsiveness will ensure that every interaction enhances the overall experience, making HubHub a place where members truly feel valued and supported.
Proactive Member Engagement: Be the friendly face and voice of HubHub, welcoming members and promptly addressing their inquiries and requests, whether in person, over the phone, or via email. Maintain a high level of professionalism and responsiveness at all times.
Build strong relationships with both internal and external customers
Support for Community and Events Managers
Managing Bookings for External Clients
Move-In and Move-Out Assistance
Handle customer support tickets efficiently and effectively, providing solutions to inquiries and issues
AV Setup and Room Configuration
Conduct regular floor checks to maintain a clean, organized, and ready-to-use workspace
Manage the programming and distribution of access cards to members, ensuring the security and access control of the co-working space
Day-to-Day Tasks - Manage reservations and bookings for meeting rooms and workspaces. Maintain accurate records of member information. Handle mail and package deliveries for members. Coordinate with cleaning and maintenance staff to uphold high standards.
Maintenance and Health & Safety Compliance
Any other ad hoc duties as requested by the Workspace Manager.
Life and accident insurance
Cafeteria system
5 sick days
Flexible working hours
Informal working environment
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